Consistent customer records
Defined around authorized users, connected systems, business decisions and clear operational responsibilities.
All Salesforce capabilitiesCONNECTED CUSTOMER OPERATIONS
Make Experience Cloud support one clear customer journey.
Secure customer and partner experiences connected to CRM processes.
Capability reference only. No vendor partnership or endorsement is implied.Official product contextExperience Cloud
Explore the conceptual workflow
Experience Cloud
WHAT RESPONSIBLE DELIVERY INCLUDES
More than configuration: process, data, controls and ownership.
The exact scope follows your environment. These foundations keep the module useful after launch.
Visible ownership and next actions
Defined around authorized users, connected systems, business decisions and clear operational responsibilities.
Governed automation and approvals
Defined around authorized users, connected systems, business decisions and clear operational responsibilities.
Useful service and pipeline measures
Defined around authorized users, connected systems, business decisions and clear operational responsibilities.
MODULE DELIVERY BLUEPRINT
A contextual journey for Experience Cloud.
Map the journey
Design records & roles
Configure automation
Validate with users
Measure adoption
RELATED SALESFORCE MODULES
Build one capability or connect the wider operating system.
Sales Cloud
Lead, account, opportunity, forecasting and sales-process configuration.
Service Cloud
Cases, queues, knowledge, entitlements and multi-channel service operations.
Marketing workflows
Consent-aware journeys, handoffs and campaign data connections.
Flow & platform automation
Governed declarative automation, approvals and supported custom extensions.