CONNECTED CUSTOMER OPERATIONS

Turn Salesforce into a dependable operating system for customer work.

Sales, service, experience, automation, analytics, integration and platform improvement designed around accountable customer processes.

Discuss a Salesforce project

SALESFORCE CUSTOMER FLOWLIVE MODEL

01Lead

02Pipeline

03Flow

04Service

05Insight

CONNECTED PLATFORM ARCHITECTURE

Salesforce modules working as one business system.

Each capability below is designed around its own users, records, workflows, controls and integration responsibilities.

Vlightsoft capability presentation: Salesforce Sales Cloud Command Center. Illustrative interfaces, not a client case study. — Salesforce capability concept · scoped to your operating model.

EXPLORE THE POSSIBILITIES

See what better-connected Salesforce work can look like.

See the kinds of experiences we can shape around your business. Open a visual for a closer look.

Salesforce Sales Cloud Command Center

Salesforce Service Cloud Support Solutions

Salesforce Marketing Cloud Journey Builder

Vlightsoft-supplied marketing concepts, not live product screenshots or commissioned client work. Features, support hours and service levels are agreed in your project scope; vendor licences are separate.

Capability reference · not a partner designation

MODULE 01

Sales Cloud

Lead, account, opportunity, forecasting and sales-process configuration.

Explore module

MODULE 02

Service Cloud

Cases, queues, knowledge, entitlements and multi-channel service operations.

Explore module

Vlightsoft capability presentation: Salesforce Marketing Cloud Journey Builder. Illustrative interfaces, not a client case study. — Consent-aware customer journeysVlightsoft capability concept · illustrative interface

MODULE 03

Marketing workflows

Consent-aware journeys, handoffs and campaign data connections.

Explore module

MODULE 04

Experience Cloud

Secure customer and partner experiences connected to CRM processes.

Explore module

MODULE 05

Flow & platform automation

Governed declarative automation, approvals and supported custom extensions.

Explore module

MODULE 06

Data & integrations

APIs, migration, identity and consistent customer information across systems.

Explore module

Vlightsoft capability presentation: Salesforce Integration Customer 360. Illustrative interfaces, not a client case study. — Event, API & middleware handoffsVlightsoft capability concept · illustrative interface

MODULE 07

Salesforce integration architecture

Event, API and middleware patterns that keep customer processes reliable across connected platforms.

Explore module

Implementation & customization

Configure Salesforce around your teams, approvals, controls and operating model.

Workflow automation

Replace repetitive work with governed approvals, triggers, notifications and intelligent handoffs.

Integrations & migration

Connect business-critical applications and move data with validation, reconciliation and traceability.

Audit & optimization

Identify technical debt, licensing waste, security gaps, adoption friction and performance issues.

PLATFORM HEALTH CHECK

Is Salesforce supporting growth—or creating hidden work?

We examine configuration, custom code, integrations, data, security, licensing, adoption and reporting. You receive a prioritized roadmap with quick wins and structural improvements.

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Business-process fitReviewed

Configuration & custom codeReviewed

Roles, permissions & securityReviewed

Integration reliabilityReviewed

Data quality & reportingReviewed

Adoption & operating controlsReviewed

ONE PLATFORM. BETTER CONNECTED.

Let’s improve your Salesforce environment.

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