Privacy policy
Last updated: 1 October 2026 · Draft for legal review before launch
1. Who we are
SUKAI is provided by Vlightsoft (Vlight Software Solutions). This policy explains the information used by the app and its website, and how to contact us about privacy.
2. Information we collect
Depending on the features you use, we store your email and display name; family membership and roles; items, specifications and serial numbers; photos and uploaded invoices; purchase and payment records; reminders; AI chats; and device push tokens used for notifications. Support enquiries and printer waitlist submissions include the details you choose to send, such as name, email, city and colour preference. Do not upload passwords, payment-card security codes or unnecessary sensitive information.
3. Why we use it
We use this information to manage accounts and family access, organise home assets, provide reminders and renewals, answer support requests, process features you ask for, and protect the service. Waitlist details are used to contact you about the printer launch. You can withdraw from the waitlist by emailing support.
4. Sharing within your family
Family members can access the family's shared data according to their roles. Private items are visible only to their owner. Review sharing settings before uploading a document or inviting someone. Public QR-label and invite pages do not reveal family names, item details or member information.
5. Storage and service providers
App data is stored using Supabase in the ap-northeast-2 region (Seoul, South Korea). Website waitlist submissions are processed through Netlify Forms and support email providers. Information may therefore be processed outside your home country. Service providers process information to deliver the requested service and under their applicable terms.
6. AI processing
When you use an AI feature, the photo or text needed to fulfil the request is sent to OpenAI for processing. OpenAI API data is not used to train models by default unless the API customer opts in. Processing and retention depend on the services and settings used; this is not a promise of zero retention. Avoid sending unnecessary personal details in AI questions or photos.
7. Advertising
The Free plan includes ads. Google AdMob is the planned ad provider; where enabled, its SDK may process device identifiers, app interactions and advertising data under Google's policies and your consent choices. The final provider, disclosures and age-related ad settings must be confirmed before launch. We do not sell your personal data.
8. Children and family accounts
Children under 13 may use SUKAI only within a parent's family with appropriate parental supervision. This product rule does not replace any broader child-data safeguards required by law. For users in India, the DPDP Act defines a child as a person under 18. Required parental consent, age checks and restrictions on advertising to children must be reflected in the app before launch.
9. Retention and deletion
We retain account and family information while needed to provide the service or meet applicable obligations. See Delete your SUKAI account for the app and email request methods, the 30-day deletion period, and the effect on a family with only one admin. Uploaded personal content is deleted as described there. Purchase and tax records may be retained where required by law, for up to 8 years, along with anonymous usage totals.
10. Security and your choices
SUKAI uses encryption in transit and database row-level access controls. No system can guarantee absolute security. You can review your information, change sharing settings, manage notification permissions, and contact support to request access, correction, withdrawal of consent or deletion, subject to applicable law and identity verification.
11. Contact and grievances
Send privacy questions or grievances to support with the subject “SUKAI privacy request”. Vlightsoft support will route the request to the responsible privacy contact. The formal grievance contact and final app practices must be confirmed as part of the pre-launch legal review.
Contact SUKAI
support@vlightsoft.com · +91 95664 12482
Mon–Sat, 10:00–18:00 IST.