How can we help?
support@vlightsoft.com · +91 95664 12482
Mon–Sat, 10:00–18:00 IST. We reply within 1 working day.
Why does a new language take a minute the first time?
The app’s button and menu words are translated once for a new language, then shared so they load instantly for everyone. Your personal data is not translated as part of this process.
Why am I not getting reminder emails?
Check that Settings → Email reminders is on, and look in Spam or Promotions. Due-item emails arrive in the morning; the weekly summary is sent on Mondays.
Why is the App lock switch greyed out?
Set up a screen lock, fingerprint or face unlock in your phone’s Android settings first, then return to SUKAI.
Why does a QR sticker or invite link open in the browser?
Install or update SUKAI on your Android phone, then open the link again and choose Open in SUKAI. If it still stays in the browser, open the app and enter the invite code, or scan the QR sticker from the app. Contact support if the problem continues.
I didn't get the sign-in email
Check Spam and Promotions. Open the link on the same phone where you asked for it. Wait 1 minute before asking again.
How do I invite my family?
Tap your picture on Today → Family & invites → Create & share invite. They tap the link or enter the code in “Join my family”.
How do QR labels work?
Print a sticker for a box or item. Anyone in your family scans it to see what's inside. People outside your family see nothing private.
How do plans and AI credits work?
Each plan includes AI credits every month. Photo recognition uses 2 credits; a question uses 1. Credits reset on the 1st.
Where is my data stored?
On secure cloud servers (Supabase), encrypted in transit, visible only to your family.
When can I buy the printer?
Join the waitlist on the printer page and we'll email you first.
